There are quite a few
mistakes in the following passage.See if you can find and correct them.
1)
Today it's May 8 and this week is a quiet week at work, but before two weeks it
is April 24 and I was very busy.
Today it's May 8 and this week is a quiet week at work,but two weeks ago it was April 24 and I was very busy.
Today it's May 8 and this week is a quiet week at work,but two weeks ago it was April 24 and I was very busy.
2)I had lots of classes to
teach - any of them with large groups and any of them with small groups.
I had lots of classes to teach - some of them with large groups and some of them with small groups.
3)I had a new groups of students and say to them, "Welcome in the English course. I am hoping you will liking it."
I had a new groups of students and said to them, "Welcome to the English course. I hope you will like it."
4)I teach one of the groups since four years.
I have taught one of the groups for four years.
I had lots of classes to teach - some of them with large groups and some of them with small groups.
3)I had a new groups of students and say to them, "Welcome in the English course. I am hoping you will liking it."
I had a new groups of students and said to them, "Welcome to the English course. I hope you will like it."
4)I teach one of the groups since four years.
I have taught one of the groups for four years.
5)Most
of my classes are in the ground floor, but some of them are in the first floor.
Most of my classes are on the ground floor, but some of them are on the first floor
Most of my classes are on the ground floor, but some of them are on the first floor
Complete the following sentences by adding the correct
preposition of time: in, at or on.
1) Daniela moved to Vienna .... 1998.(in)
2) Did you go to the cinema ..... Monday evening?(on)
3) Let's meet ..... 8.30 tomorrow evening.(at)
4) Anita is starting her new job ..... 7 June.(on)
5) Do you work ..... Saturdays?(on)
6) I got up ..... 8 o'clock this morning.(at)
1) Daniela moved to Vienna .... 1998.(in)
2) Did you go to the cinema ..... Monday evening?(on)
3) Let's meet ..... 8.30 tomorrow evening.(at)
4) Anita is starting her new job ..... 7 June.(on)
5) Do you work ..... Saturdays?(on)
6) I got up ..... 8 o'clock this morning.(at)
7)
We went to a great party ..... New Year's Eve.(on)
8) Chris isn't here ..... the moment.(at)
9) It snows a lot ..... winter.(in)
10) I got married ..... October.(in)
8) Chris isn't here ..... the moment.(at)
9) It snows a lot ..... winter.(in)
10) I got married ..... October.(in)
11)
I met Julia while I was on holiday ..... Austria.(in)
12) I don't believe everything I read ..... newspapers.(in)
13) My boss is ..... holiday this week.(on)
14) Regine's office is ..... the second floor.(on)
15) The lift is ..... the end of the corridor.(at)
16) Peter met a friend ..... the way to work.(on)
17) Wolfgang is ..... a meeting.(in)
18) I met Christian ..... the train.(on)
19) There weren't many people ..... the party.(at)
20)I work for the best company ..... the world!(in)
12) I don't believe everything I read ..... newspapers.(in)
13) My boss is ..... holiday this week.(on)
14) Regine's office is ..... the second floor.(on)
15) The lift is ..... the end of the corridor.(at)
16) Peter met a friend ..... the way to work.(on)
17) Wolfgang is ..... a meeting.(in)
18) I met Christian ..... the train.(on)
19) There weren't many people ..... the party.(at)
20)I work for the best company ..... the world!(in)
Finding
the leader in you - a self assessment. These questions contain two
options.Indicate the answer
that best describes YOU.If you hesitate on a question, choose the first answer
that comes to mind. There are no right or wrong answers.
1)When
a decision needs to be made:
you try to
reach a consensus at any cost
you
often have the last word
2)You
tend to prefer:
effectiveness
and output
inter-personal
skills and collegiality
3)Which among this is the “most acceptable
fault”?
being excessively prudent
systematically
questioning what already exists
4)If you must present a product to your team
or a customer, you follow the rule of:
clarity
and precision are worth more than approximations
make
a general outline then get to the heart of the matter
5)In your approach to the market, you consider
yourself to be:
rather realistic
rather
anticipative and strategic
6)Which
is the best compliment?
he
(she) is a very dynamic person
he
(she) is very cool and collected
7)You
are a master at the art of:
getting
straight to the point
presenting
well in order to charm
8)Choose
your maxim:
you should
stick to what you know
If
you want something done right you have to do it yourself
9)If
you had to choose a new employee, you would put priority on:
his
code of ethics and capacity to be part of the group
his
abilities and personal efficiency
10)Which
quality is better?
the desire
for change
moderation
and wisdom
Professional
Telephone Etiquettes !!!
Transferring calls
A)
Explain the reason for the transfer-("Let me connect you with Mr. Heron in
that department). Use the name of the person you are transferring to whenever
possible.
B)
Know the transfer instructions for the telephone system so that you do not cut
off your caller!
Handling complaints by phone
A)
Listen carefully.
B)
Convey sincere interest and be empathetic.
C)
Agree as often as possible.
D)
Remain calm and courteous. DO NOT ARGUE!
E)
Do not interrupt unless the person needs to talk to another person or
department.
F)
Do not blame co-workers.
G)
Explain clearly and be anxious to solve the problem or correct mistakes.
H)
Do not make unrealistic promises.
I)
Apologize. Be sure to say I'm sorry. To a customer that is more sincere than we
are sorry.
J)
Act fast. Acting quickly shows that you are sorry and that you will handle the
issue.
K)
Follow up. Get back to the caller to make sure the problem has be solved.
True Happiness – Alfred Edward Newton
If the world affords true happiness, it is to be
found in a home where love and confidence increase with years, where the
necessities of life come without severe strain where luxuries enter only after
their cost has been carefully considered.________________________
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